When a program running on Windows quits unexpectedly, the application produces a file containing diagnostic information that is saved to the computer. These minidump files are small and can easily be sent to Remcom Technical Support to help identify the cause of the crash, leading to a more stable application. In order to utilize the files, users must enable minidumps on their Windows based machines, and then send them to technical support.

Enable Minidumps

Screenshot of modifying the registry.

Users must first enable minidumps by modifying the registry. This can be done manually, but a *.reg file containing the modification settings is recommended. A *.ger file is available for download and must be renamed using the *.reg extension.

  1. Download the Minidumps_XFdtd_Enable.ger file.
  2. Navigate to the folder containing the download, then right-click on Minidumps_XFdtd_Enable.ger and select Rename
  3. Type in Minidumps_XFdtd_Enable.reg
  4. Press Enter to apply the name change.
  5. Right-click on Minidumps_XFdtd_Enable.reg and select Merge
  6. Click OK in the window indicating that changes have been successfully applied to the registry.

The machine is now configured to collect minidumps in C:\Remcom_minidumps.

Modify the Dump Folder

Screenshot of editing the location.

The Minidumps_XFdtd_Enable.reg file used to enable minidumps also sets the minidump location to C:\Remcom_minidumps. This directory may not be desirable due to write permissions or other considerations. If desired, users can change the minidump location for both the XF solver and user interface (UI) by editing the registry directly.

  1. Click Start in the Windows Taskbar and search for regedit.exe
  2. Choose regedit.exe from the available programs to open the Registry Editor
  3. On the left side of the editor, select HKEY LOCAL MACHINE ❯ SOFTWARE ❯ Microsoft ❯ Windows ❯ Windows Error Reporting ❯ LocalDumps ❯ xfsolver.exe
  4. On the right side of the editor, double-click on DumpFolder to open the Edit String window.
  5. Enter the desired XF solver dump location, then click OK.
  6. In the LocalDumps folder on the left side of the editor, select xfuimain.exe
  7. On the right side of the editor, double-click on DumpFolder to open the Edit String window.
  8. Enter the desired XF UI dump location, then click OK.
  9. Close the Registry Editor

Once minidumps are enabled, XF usage can continue as usual.

Collect and Send to Technical Support

Screenshot of collection messages.
Figure 1 (left): do not press Cancel. Figure 2 (right): the minidump has been created.

If XF quits unexpectedly, an application window will open that displays a message concerning minidump collection.

There two possible messages, each requiring a different action by the user:

The *.exe.#####.dmp minidump files are saved in the previously specified location. When multiple dump files exist, the one with the most recent modification date is the one of interest. For troubleshooting assistance, users can send this file to technical support along with a description application activity prior to its unexpected closing.

This information allows Remcom to modify the code and prevent similar behavior in future releases. Minidump files do not contain any sensitive project information.

Disable Minidumps

Enabled minidumps will run silently in the background and it is not necessary to disable them. If desired, users can disable the collection of minidumps by using a *.reg file to revert the registry settings.

  1. Download the Minidumps_XFdtd_Disable.ger file.
  2. Navigate to the folder containing the download, then right-click on Minidumps_XFdtd_Disable.ger and select Rename
  3. Type in Minidumps_XFdtd_Disable.reg
  4. Press Enter to apply the name change.
  5. Right-click on Minidumps_XFdtd_Disable.reg and select Merge
  6. Click OK in the window indicating that changes have been successfully applied to the registry.